Policies and common questions
Four rules cover most visits to Karisma Esthetics. A reservation fee holds your time, $50 for new clients and $150 for XERF, and goes toward your service total. Changes need 24 hours' notice. A 15-minute late rule applies. And prepaid packages must be used within 6 months of the day you buy them.
Published · By Kay WoodsonHow do reservation fees work?
You pay the reservation fee on GlossGenius at the moment you reserve. New clients put down $50, for a first facial or a first Endermologie visit alike. The reservation fee is applied toward your service total. It holds your appointment, so the time is set aside for you. The GlossGenius booking screen may still label it a deposit: it is the same thing.
XERF works a little differently. Its $150 consultation is a nonrefundable reservation fee that goes toward your XERF treatment balance.
What happens if you cancel, reschedule or miss a visit?
Move or cancel at least 24 hours before your start time, on GlossGenius or by phone at 321-300-2565.
A later cancellation may cost you the reservation fee. A no-show loses it. After repeated missed appointments, the studio may ask for full payment up front on future bookings.
What is the 15-minute late rule?
[TO CONFIRM: exact wording of the 15-minute late rule, Kay]
Running behind? Call the studio as soon as you know.
When does a package expire?
Prepaid packages must be scheduled and completed within six months of the purchase date. Unused sessions are nonrefundable and nontransferable, except where the law requires otherwise. Endermologie packages hold 3 to 12 sessions and XERF can be bought as two sessions for $3,000, so plan the series to fit inside that window.
Can you get a refund?
Unused package sessions and the $150 XERF reservation fee are nonrefundable. Other reservation fees go toward your treatment, or are lost after a late cancellation or a no-show. If you prepaid a single treatment and cancel at least 24 hours ahead, Kay refunds it.
What forms do you fill in before treatment?
Every client completes intake and consent forms before treatment. The studio sends them after you book. List every medical condition and medication: not every treatment suits every person, and the forms are how that gets checked.
What do you need for Endermologie?
Endermowear, the fitted body suit worn during every LPG session, is required. If you do not own one, the studio sells it for $45.
Common questions
Do I need a consultation before treatment?
For XERF, yes: a $150 consultation that counts toward your XERF balance. The Signature facial and the first Endermologie visit already include one. If you are still unsure, a 30-minute consultation is free.
How should I prepare for my appointment?
Arrive hydrated, on time and ready to talk about your goals. For a facial, coming in with makeup on is fine, and a list or photo of the products you use at home helps Kay. Some services come with their own instructions.
Do you see clients under 18?
Yes, for facials, from age 11. A parent must be present for the whole visit. See the teen facial page.
Will I need more than one session?
Often, yes. Many treatments work as a series, and some clients notice early changes. The number is set with you at your first visit, and results vary.
Can I pay over time?
Yes, through Cherry. Payment options through Cherry Technologies, Inc. See payment plans for how it works.
Is the studio open on Sundays?
No. Both this site and the booking page list Sunday as closed.
- Client policies and terms, Karisma Esthetics current site, read October 29, 2026
- Karisma Esthetics services, reservation fees and hours, GlossGenius, read October 29, 2026